Our policy lasts 30 days from tracking delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. Print your free return label at above link. All returns/exchanges will be deducted a $3 restocking fee.
*Cancellations are not excepted since orders may be shipped same day.
*Gift cards are non-returnable.
*Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
Exchanges are only made for size changes and malfunctioning product. Please note in your return package you are looking for an exchange and why. Exchanges for damaged parcel are excepted only when customer pays for shipping insurance.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 1415 E Houston St Sherman Texas US 75090. Please print your free return/exchange label here.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.